Refund policy and Terms Of Service

Welcome to MY JEWEY. These Terms of Service govern your use of our website and the purchase of products from MY JEWEY. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before making any purchases.

1. Use of Our Website: You may use our website for lawful purposes only and in accordance with these Terms of Service. You agree not to use our website in any way that violates any applicable laws or regulations.

2. Intellectual Property: All content on our website, including but not limited to text, images, logos, graphics, and designs, is the property of MY JEWEY and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any content from our website without our prior written consent.

3. Product Information: We make every effort to ensure the accuracy of the product information and pricing displayed on our website. However, we cannot guarantee that all product descriptions, images, and prices are accurate, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Ordering and Payment: By placing an order on our website, you agree to pay the specified price for the products you purchase, as well as any applicable taxes and shipping fees. We accept payment through secure payment gateways, and your payment information is encrypted for security purposes. Once your order is placed, it cannot be cancelled or modified.

5. Shipping and Delivery: Please refer to our Shipping Policy for information about shipping methods, timeframes, and costs. We are not responsible for delays in delivery caused by factors beyond our control, including but not limited to weather conditions, customs clearance, or carrier delays.

6. Limitation of Liability: In no event shall MY JEWEY, its officers, directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or the purchase of products from MY JEWEY.

7. Changes to Terms of Service: We reserve the right to update or change these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes acceptance of the updated Terms of Service.

8. Contact Us: If you have any questions or concerns about these Terms of Service, please contact us . Thank you for choosing MY JEWEY.

By using our website and purchasing products from MY JEWEY, you agree to abide by these Terms of Service.

Return Policy Update

We do not accept returns for any items purchased. All sales are final.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will address concerns regarding damaged or incorrect items on a case-by-case basis.

Exceptions / Non-Returnable Items

Certain types of items are inherently non-returnable, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. For questions about specific items, please contact us at care@myjewey.com.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

We do not process exchanges. If you need assistance with an order, please contact us at care@myjewey.com.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Refunds are not offered except in cases where the item is defective or incorrect as determined upon review. If approved, refunds will be processed to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at care@myjewey.com.