Return & Refund Policy

At MyJewey, we are committed to providing high-quality products and exceptional service. Please review our return and refund policy carefully before making a purchase.

📦 Returns

We do not accept returns for reasons such as change of mind, incorrect sizing, or general dissatisfaction. All sales are final.

We only accept returns in the following cases:

• The item received is damaged during shipping
• The item received is incorrect

If your case qualifies, please follow these steps:

• Contact us at care@myjewey.com within 7 days of receiving your order
• Provide clear photo evidence of the issue
• Ensure the item is unused and in its original packaging

If your return request is approved, you will be responsible for the return shipping costs. Once we receive and inspect the item, we will issue a refund or send a replacement, as appropriate.

🚫 Non-Returnable Items

• Sale items
• Gift cards
• Personalized or custom-made products
• Jewelry that has been worn or altered

🌍 European Union 14-Day Right to Cancel

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days for any reason. However, you are responsible for return shipping costs. Items must be unused, in original packaging, and returned with proof of purchase.

💰 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at care@myjewey.com.

📦 Shipping Origin

Please note that our products are shipped directly from our international fulfillment partners. Delivery and return conditions may vary slightly depending on your location.