Return & Refund Policy

At MyJewey, we are committed to providing high-quality products and exceptional service. Please review our return and refund policy below:

📦 Returns

We do not accept returns for reasons such as change of mind, incorrect sizing, or general dissatisfaction. All sales are final.

We only accept returns in the following cases:

• The item received is damaged during shipping
• The item received is incorrect

If your case qualifies, please:

• Contact us within 7 days of delivery
• Provide clear photo evidence of the issue
• Ensure the item is unused and in its original packaging

Once your return is reviewed and approved, we will cover the return shipping cost and issue a full refund or replacement.

📧 Contact us at care@myjewey.com to start a return request.

🚫 Non-Returnable Items

• Sale items
• Gift cards
• Personalized or custom-made products
• Jewelry that has been worn or altered

🌍 European Union 14-Day Right to Cancel

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days for any reason. Items must be unused, in original packaging, and returned with proof of purchase.

💰 Refunds

We will notify you once your return is received and inspected. If approved, your refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.

For any return questions, feel free to reach us at: care@myjewey.com